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@eugene-alex I am really sorry to hear that you didn’t receive a response from us! Are you absolutely sure that you have sent your inquiry to the correct place? If you accidentally sent your inquiry, for example, to our media or business department, it might take some time for us to get back to you because we simply do not have your ticket yet.
I can assure you that we do not ignore any inquiries on purpose! Feel free to drop us a message again through our support pages <—
Please also note that if you are using a yahoo or hotmail address, you might have some trouble receiving our response. For some reason, we have noticed that those email providers do not always work that well with our support system and unfortunately there’s very little we can do from our side as it is apparently an issue on the provider’s end. I recommend using Gmail or some other address to contact us if possible!