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@suzyq
@bubbley they probably are too busy reading all the huge amount of complaints and have no time to answer :) I have found in the past that sometimes when I have submitted a complaint I get the standard acknowledgement and either that day or a couple of days later my problem is fixed. Several days after that they then write back saying sorry etc. However, I know from reading this forum some people are just left in limbo and have to keep writing asking for a response which isn’t good.