Reply To: Customer Support?

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Smokescreen
@smokescreen

@gradientturtle7

Thanks for getting back with me.

1) To be honest I don’t know where the screenshot came from stating I received a 2nd place prize. The screenshots are all saved on my device and I don’t have that photo. I have the one showing I received 1st place but not the 2nd. I do recall several times, not just the one from that particular day that shows the 213, but other days as well where it said I had 1st place with 5 seconds to go and I was numerous points ahead of 2nd place and yet I still ended up receiving only the 2nd place prize. The entire competition didn’t seem to be a fair game since we only had the availability to win or receive a maximum of around 12,000 tokens, yet all of the prizes available were 15,000 tokens (estimated figures)

2) In regards to the medallion situation, I had just enough tokens left over to purchase the medallion. I had screenshots to show that I had purchased the medallion, but then after the competition was over, I looked in my inventory, and the medallion was nowhere to be found for Epic Optimus Prime. If you wish me to share them with you again, I will.
*update* I looked at my rovio account and found the support ticket for this specific situation is no longer there… *scratches head*

3) So are you saying we should leave this unchecked unless arceemega directs us to check them for whatever reason? Or should they all be checked? Or.. I’ll let you get back about that.

4) Yes I verified that only 33 facebook friends show up for the leaderboard and as playable characters, yet I have well over 80 (if not more like 100) friends who I’m friended with on facebook and whom also play the game.

5) Thank you

6) I always provide screenshots of these situations and am always met with the response, “We apologize that this happened to you. Unfortunately we can not give out any (coins/gems). We hope that you will continue to enjoy playing Angry Birds Transformers”. I’ve come across this sort of situation many times where a glitch or bug or update your progress bug or whatever the case happens.. and I always think.. customer support will help me fix this.. and then I’m disheartened with this sort of news and the feeling of anguish as if there really isn’t any assistance in the matter.

*7) Also on top of all the afore mentioned items, we’ve been noticing some of the quests for android aren’t appearing properly in the game center. For example the most current one “Visit the desert 15 times” does not give an accurate reading. Myself personally, I’ve visited the desert at least 8 times and it still says 0/15. Visiting any certain area of the map is always difficult as it seems the game never really goes where we want it to go. Hopefully the counter can be fixed.

*8) The new competition with Wingblade seems to be a little off. There are people who are in 1st place with over 5000 points already. Yet after my 4 tries during the 1st hour, I could only get about 250 kills.

*9) Hasbro had posted pictures of 4 transforming telepods that should be coming out but so far I haven’t seen anything or heard anything from hasbro as to when or if they will actually come out for Shockwave, Epic Optimus Prime, Acid Storm, and Ratchet. Have you heard anything about them?

Thanks again.