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@karen68
Rovio support is working very slowly these days. I have an outstanding ticket for over a month now. I did get a response after about 2 weeks apologizing for the delay as they have been swamped with support requests. They also asked if I was still experiencing the problem, which I am. That was Jan 13th & I haven’t heard anything since.
In the past any support tickets I’ve opened have been addressed within a week or so. But with so many problems in their games I guess I shouldn’t be surprised.