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@suzyq
No problem @crater don’t know if I’m allowed to put a link in so will just type the address http://www.rovio.com/support. When you open the support page look at the top right hand corner, you will see a tab for “submit a request” click on that and a new page will open. Just fill in all the boxes and submit.
Shortly after submitting my request I got an e-mail back confirming they had received my request along with a reference number.
Hope that helps