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@dezi-wright, I opened a Ticket with Rovio the same day I posted here & they did say they were looking into it. I replied with a follow up because 1 part of their reply said they showed I’d actually gotten points for 2 of the 6 I reported I’d lost (in a row,) whereas they all appeared as losses in my log the next morning. I’ve not gotten another response & that was Thursday morning. I expect they are recieving more Tickets & emails than they have employees to respond.
Since you wrote you’ve already spent money for Gems, if in the end you don’t get the Gems back from Rovio, perhaps you can:
1. Request a refund from the “Store” from whom you purchased the Gems. I play on 2 iOS devices, so for me it would be iTunes.
2. If you used a Credit vs Gift Card, see if you can dispute the charge. In the 30 or so years I’ve had a Visa or MC I’ve never had to dispute something like this, but it would be worth a shot if neither Rovio nor the “Store” makes it right.
With 2 Events in a row with these very serious issues impacting paying consumers, I believe iTunes & Google will eventually tire of consumer complaints & hope that at this point Rovio is taking very seriously their responsibility involving paying consumers. Unless their management are all oblivious idiots they must realize players are losing confidence in their product & down the road I would hope they stand a chance of having their Apps pulled from the Stores. Apps are pulled all the time so I have to believe it’s a possibility.
I don’t know whether either of the above suggestions would even work but I hope Rovio will “make things right” for you & others who’ve spent money & that nothing further would be necessary.