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@angryjohnny
@auressaion I have contacted their support a large number of times and they have always responded back to me. However the response times varies a lot. In some cases they respond within 24 hours and other times it can take about a month, it all depends on how busy their support are.
I know that during the holidays the support was very busy with a minimum amount of staff so they are probably right now catching up with all the tickets.