Reply To: Apologies & Corrected Rewards

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chris-cox
@chris-cox

I got a response this morning and this is what they said.

Rovio Support Team (Rovio Entertainment Ltd)
Jan 11, 22:33

Hello there,

and thanks for contacting us!

We sincerely apologise for the fact that the event’s rankings were acting up and some players’ final rankings were inaccurate.

We are currently double checking that everyone gets the correct rewards.

We are deeply sorry for this.

Best regards,

Niklas
Rovio Support Team

I have contacted them before. Sometimes only to give positive feedback and nothing more. It took a lot longer to get a response this time which leads me to believe that their inbox was swamped. I give them props for always responding. I think they are trying to make things better and improve play. This is somewhat new territory for Rovio with attempting real time ranking and testing servers to their limits. Live and learn. It will get better. Contact them at [email protected] and kindly express your frustration. You will be heard and they will reply.