Reply To: Apologies & Corrected Rewards

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justpast40
@justpast40

@rowdypup, where did you see that they were doubling Event points?

I never saw a message like that, but I wasn’t impacted by the outage. If it was for those impacted by outage, then it would make sense as to why the rankings so many of us ended up with were hundreds higher than we saw less than a minute before the Event ended. At 11:59, seconds before the Event ended, I was under 500 on both iPhone & iPad, but the “official” Rank had me over 500 on both. The word disappointed doesn’t begin to explain my feelings & thoughts, but because this is a family-friendly site I can’t post what I was thinking. Needless to say I opened a Ticket & personally won’t be satisfied without the Ship on both as I actually spent some $$$ for Gems as I’m sure some others also did. I don’t think anyone would do so knowing the Ranks were off by 250+. Who would spend $$ to end up at 501, 570, 700? It makes no sense, at least not to me.

Sometimes all I can do is shake my head & think, no wonder they have these layoffs. They seem to be completely out of touch with what their customers expect, i.e. transparency, honesty & integrity (as they are dealing with real people spending real money), a company that admits to errors & corrects or compensates without the customer having to ask, etc. Their management seem to act as if they haven’t a clue.