Reply To: "Updating Progress" Explained and work around!

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gradientturtle7
@gradientturtle7

Hello all,

Thanks to @eugene-alex for this comprehensive write-up. We’ve made some progress in addressing the causes of the issue, so I thought I would explain some of the detail of how Angry Birds Transformers compares local (device) saves to cloud saves.

It’s true that your player rank is checked as one of the most important factors when deciding whether your local save or your cloud save is preferable. However, it’s not the only factor. We also compare your silo level, energonicon collection, and your cumulative totals of pigs, materials, coins and gems earned. It’s these totals that have caused us the most problems when trying to handle unwanted overwriting of local saves.

In particular, we discovered an issue where a high cumulative total of materials earned will result in the value of those materials being calculated incorrectly, leading to a save containing a greater number of materials earned being overwritten by a save with less.

We have just pushed a data update live that will address this particular issue, so hopefully a number of you will notice the difference. If you do still find your save regularly rolling back to one you consider to be older or worse, please let us know the circumstances.

As mentioned by @arceemega, we have now added the option (tucked away in the settings menu) to disable cloud loading entirely if you continue to encounter the issue. Please use this option with care, as disabling cloud loading will result in your cloud save being overwritten by the save on your device at the first opportunity. Note that we do not consider this a solution, rather a temporary measure until all the causes are addressed.

Thanks for playing, and we hope you enjoy the holiday event that starts in a few days!