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Hey guys,
Our fellow Rovians @roviohuzz and @roviobeni have already commented on this thread, but I thought I’ll join too.
The Sonic Dash event has been suffering from a lot of issues, as you all have noticed. We really do our best to fix the problems. Obviously, the best thing would be that the event (and the game in general) would work as it is supposed to from the beginning, and that we wouldn’t have to fix anything while the event is live. This is a point of improvement for us, and I assure you that we’ll learn from this going forward.
Feel free to tag also me in your comments and questions. Similarly as Huzz and Beni, I can forward them to the game team. You can also contact us at support.rovio.com. The Support Team is a bit swamped right now, but we surely reply to every request as soon as possible.