Reply To: Level 15 storage suddenly becomes level 1?

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Vannie5555
@vannie

SILO STORAGE
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Yesterday at 16:56
My silo is at level 15. Today I noticed that it is only allowing 15 of each item. My silo was full. Can you tell me what is going on?

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Salla Today at 04:50
Hello there,

We are terribly sorry to hear that the game is acting up like that! We will do everything we can to get you back the materials you had before, but first we would like to receive as much information from your game as possible in order to get to the bottom of this. Please forgive us if you have already answered some of these questions earlier, but could you take a look at this list and provide us the following info:

1) What is the exact model of your device? With Android devices, you can usually check this by going to “settings” –> “device info” / “about device” –> “device model”.
2) What is the OS version of your device?
3) Which app store did you download the game from?
4) What is your current rank in the game?
5) What level is your Silo currently?
6) Did anything strange happen in the game before the silo’s capacity downgraded? Did the game crash or give you an error message?
7) Which version of the game do you currently have? You can check this from the game settings –> credits.

Thank you already in advance for helping us to solve this situation. Our sincerest apologies once again for the inconvenience!

Best regards,

Salla
Rovio Support Team