Reply To: Up-grade loop – fixed?

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Mad Kat
@vrinda-rajkumar

@cerpin, seems like another standard response. I got it too.


Hello again,

Sorry for the long reply time, we’ve been investigating possible reasons for the crashing issue that still persists with some of our users, including you. Unfortunately I have to ask you to be patient just a little longer, we’ve now submitted a server-side fix to the distributors and this fix should take care of this nagging and frustrating issue.

I hope that you’re able to stretch your patience a little bit thinner, we’re working extremely hard to get the game operating again. My deepest apologies that this issue is still ongoing. I understand that telling you that this issue has mostly been resolved for majority of users, won’t make you feel any better but I hope that it will give you enough confidence to believe that we will see this thing through and get you back to playing the game that you obviously like very much. Would it be okay with you, if we get back to you once the server-side fix has been released?

Sorry for any inconvenience this issue has caused, we will do everything in our power to make this up for you.

Best regards,

Joonas
Rovio Support Team’