Reply To: Up-grade loop – fixed?

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candicejain
@candicejain

This is the response I got this morning (it didn’t work):

Joonas, Jul 27, 08:52:
Hello there,

and thanks for reaching out to us!

I’m sorry to hear that you’ve had problem with the game!
Unfortunately there is a functional problem with syncing the game progress across Game Center and Facebook. Progress via Game Center overwrites the one through Facebook because signing into Game Center is much earlier than Facebook. If you are using the same Apple ID/Game Center account on all of your iOS devices, then Game Center sets a single progress for all. We have a temporary solution for it until we come up with a permanent one. Please go to Settings on your device >Game Center>Tap on your Apple ID>Sign out. If you linked your game to Facebook before losing your progress, please get back to us with the email address associated with your Facebook account, so that we can try to fetch the backups of your game to restore your progress.

Once your progress is restored, you will need to delete and re-install the game from App Store, play the tutorial until unlocking Bumblebee, then tap on the button with crown on your left-hand side to link the game to Facebook. That should do it!

Sorry for the inconvenience!

Best regards,

Joonas
Rovio Support Team