Reply To: Blue Streak Update CRASHES

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Rumblebee
@rumblebee

Hello again peeps!

Thank you everyone for the valuable information! It really has helped us to get to the bottom of this issue. But I didn’t come here just to thank you, since I have good news related to this issue:

the reason for this crashing problem relates to the situation when the game is updated while there’s a character upgrade or a portal mission going on. This makes the game to load assets for completed characters or missions, but if the character/mission status is still ongoing, there are no files to be loaded, which leads to the game crashing.

So, anyone who has not updated the game yet, we recommend you to wait patiently until your Character upgrade and portal missions are finished, after that you should be able to update your game without any problems!

If you have already updated the game and you’re encountering this crashing issue, you can re-install your game IF you have connected your game to Facebook and/or Game Center. If you’ve done so, you can play through the tutorial until you unlock Bumblebee and retrieve back your progress either via Facebook or your Game Center account. Please note, that if you are not sure if your game is saved to our cloud servers, we recommend you to stretch your patience a little bit thinner – we are looking for a fix that does not require re-installation.

Thank you again for all the information you’ve given us. I’d also like to thank you all for your understanding and patience, we really appreciate it!

Best regards,

Rovio Support Team