@hank as captioned, after crash, my data disappear. I mean, gems, pearls, progress, joined clan, all are gone as fresh as a new player. what happened?

It’s a new registered account. there is no cheating for a humble 1465 gems in which 1000 is from clan achievement. there is only crash whenever I want to hit watching advertisement (I had watched over 100).

How to correct the error as my clan is going to win another activity and the reward should be collected within 24 hours.